Warranty & Returns Policy
Warranty and Returns
All our products come with a 12-month return to base warranty unless stated otherwise.
We also offer extended warranty options on our laptops and desktops. The cost to extend the warranty to a total of 24 months is as follows;
24 Months: $95
Devices designated as B-Grade, with physical damage or clearance stock may be offered at a reduced warranty. This will be noted clearly in the description of the product and on the invoice.
The following are not covered under warranty:
- Physical damage
- Accidental damage
- Battery issues
- Software issues
Refund and Return Policy
All products sold by Australian Computer Traders are second hand and refurbished unless otherwise specified.
Our warranty covers items which are not functional due to a specific hardware fault. This applies to all components. Fans, parts, LCD panels etc. Unless specifically excluded. Consumable parts such as laptop batteries or printer toners are not covered under warranty. Batteries are used unless specified otherwise and provided with a minimum of 1-hour guarantee. Malfunctions caused by software issues such as viruses and operating system errors are not covered under warranty.
Please choose carefully as we reserve the right not to provide refunds or exchanges if you change your mind once you have received the goods. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 25% may be charged as well as other non-refundable costs incurred by us (for example Credit Card Handling Fee, Freight Costs etc).
Under the Trade Practices Act 1974 you may seek a refund if goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our sales staff
• don’t match our description or sample
RA Warranty Return Policy
AUSTRALIAN COMPUTER TRADERS requires a Return Authorisation (RA) number for all returns. You may initiate a return and request your RA number by completing the Warranty Form.
RA numbers are valid for 30 days. RA numbers will not be extended and will be closed upon expiration; you must contact us for a new RA number if more than 30 days have passed since your initial RA number was issued.
Once the RA number has been issued, you will receive an email explaining the return process.The RA number must be displayed on the outside of all packages; multiple-box shipments must have the RA number on all packages returned. Unauthorised or unmarked returns will not be processed and may be refused upon receipt and/or shipped back at the customer’s expense.
It is your responsibility to make sure that we receive the product and that it arrives without any physical damage. To return your product, safely pack it and all the accessories into the original box (where possible) in which it arrived. Please make sure that there is ample protective material around the product and any accessories. The RA number must be displayed on the outside of the package. Product(s) damaged during shipment will invalidate both the warranty and RA and will be returned to the customer at the customer’s expense.
You may return any product that is still under warranty for a Warranty Claim. Australian Computer Traders offers a Return-to-Base Warranty with all our items. This means that you are responsible for returning the Items covered by Warranty to our Brisbane office at your expense. You may choose any means of return shipping you wish.
Please note when sending items back you choose a shipping method that provides a tracking service and consider insuring the product for the amount of your original purchase price in the event the item goes missing. Australian Computer Traders is not liable for any losses incurred in posting the item(s) back.
Upon completion of your Warranty Claim, Australian Computer Traders will contact you for the return of the item and/or offer a refund/credit. Return shipping costs apply.
DOA or Functional Returns
If you experience a functional problem with your hardware or if the item is Dead-on-Arrival (DOA), you can contact us for a Return Authorisation (RA). Items covered by this policy may be eligible for free return shipping. Please contact us with a description of the problem. Once you contact Australian Computer Traders, we will first try to remedy the situation. In many cases, a simple solution will solve the problem. If we determine that warranty service is required, we will issue an RMA number and email a link to print a pre-paid return shipping label.
IMPORTANT NOTES: AUSTRALIAN COMPUTER TRADERS does not accept return shipments without an RMA number. Packages that arrive without an RA number may be returned at your expense.
If you need any help with warranty or return issues, please contact us on 1300 727 516 or e-mail firstname.lastname@example.org