Windows User Account and Password Recovery

Struggling with a lost or forgotten Windows password can be frustrating. Whether you're using Windows 11 or Windows 10, we've got you covered with easy-to-follow steps to regain access to your device.

If You Know Your Password and Want to Change It

  1. For both Windows 11 and 10: Navigate to 'Start' > 'Settings' > 'Accounts' > 'Sign-in options'.
  2. Under 'Password', then select 'Change'.
  3. Follow the on-screen instructions to set your new password.

If You've Forgotten Your Local Account Password

  1. Attempt to Sign In: After an incorrect password attempt, a 'Reset password' link will appear on the sign-in screen.
  2. Security Questions: If you set up security questions during the account creation, select 'Reset password' and answer your security questions.
  3. Set a New Password: Once the security questions have been answered, you'll be prompted to enter a new password.

Note: If your device name is identical to your user account name, you might face issues with this process. In such cases, consider creating a new administrator account, then rename your PC for smoother recovery.

Resetting Your Microsoft Account Password

For those using a Microsoft account to sign in to their computer, the following steps can help in resetting a lost password.

  1. Identify Your Account: On the sign-in screen, ensure your Microsoft account name is displayed. If you have multiple accounts, select the account that you need to reset.
  2. Select 'Forgot My Password': Below the password entry field, click on 'I forgot my password'.
  3. Identity Verification: Follow the on-screen steps to verify your identity. This might involve receiving a code on your registered phone number or email.
  4. Reset and Create New Password: After the identity verification has been completed, you’ll be allowed to create a new password.

Important: If you don’t have access to the listed verification options, utilise Microsoft’s sign-in helper tool for alternative methods.

Additional Tips

  • For work devices on a network, the password reset options might be restricted. Please contact your system administrator for assistance.
  • Regularly updating your security questions and verification methods can streamline the recovery process in the future.

User Account and Password Recovery FAQs

What should I do if I forget my Microsoft account password?

On the sign-in screen, choose 'I forgot my password' and follow the prompts to reset it through identity verification.

Can I reset my password if my device name and account name are the same?

Yes, but you may need to create a new administrator account and rename your PC for this method to work.

What if I don’t have access to my verification options for my Microsoft account?

In such cases, it's recommended to use the Microsoft sign-in helper tool for further assistance.