Windows User Account and Password Recovery

Struggling with a lost or forgotten Windows password can be frustrating. Whether you're using Windows 11 or Windows 10, we've got you covered with easy-to-follow steps to regain access to your device.

If You Know Your Password and Want to Change It

1. For both Windows 11 and 10: Navigate to 'Start' > 'Settings' > 'Accounts' > 'Sign-in options'.
2. Under 'Password', then select 'Change'.
3. Follow the on-screen instructions to set your new password.

If You've Forgotten Your Local Account Password

1. Attempt to Sign In: After an incorrect password attempt, a 'Reset password' link will appear on the sign-in screen.
2. Security Questions: If you set up security questions during the account creation, select 'Reset password' and answer your security questions.
3. Set a New Password: Once the security questions have been answered, you'll be prompted to enter a new password.

Note: If your device name is identical to your user account name, you might face issues with this process. In such cases, consider creating a new administrator account, then rename your PC for smoother recovery.

Resetting Your Microsoft Account Password

For those using a Microsoft account to sign in to their computer, the following steps can help in resetting a lost password.

1. Identify Your Account: On the sign-in screen, ensure your Microsoft account name is displayed. If you have multiple accounts, select the account that you need to reset.
2. Select 'Forgot My Password': Below the password entry field, click on 'I forgot my password'.
3. Identity Verification: Follow the on-screen steps to verify your identity. This might involve receiving a code on your registered phone number or email.
4. Reset and Create New Password: After the identity verification has been completed, you’ll be allowed to create a new password.

Important: If you don’t have access to the listed verification options, utilise Microsoft’s sign-in helper tool for alternative methods.

Locating Your Microsoft Account's BitLocker Code

1. Log into your Microsoft account.
2. Select the device that you need to locate the BitLocker code for.
3. Write down the BitLocker code, so you can recover your Microsoft account.

Additional Tips

• For work devices on a network, the password reset options might be restricted. Please contact your system administrator for assistance.
• Regularly updating your security questions and verification methods can streamline the recovery process in the future.

User Account and Password Recovery FAQs