AUSTRALIAN COMPUTER TRADERS COVID-19 Status Update

1/5/2020

Dear customer,

 

SHOWROOM TO RE-OPEN 5 MAY 2020

As this situation with Covid-19 continues to evolve, we’re doing our very best to support you and provide the products and services you need.

As would be expected, we have experienced very high demand over the last few weeks.  During this time our showroom in East Brisbane has been closed to the public.  We are pleased to announce the showroom will re-open to the public effective Tuesday 5 May 2020. 

Throughout this pandemic we have continued to process orders allowing for contact free pick-up and free deliveries.  We know how frustrating it has been for some of our customers, many of you have experienced delays in receiving your delivery while others have not been able to visit our showroom and experience our great service first hand.  We would like to take this opportunity to thank you for your understanding and support.

Delivery delays have been outside our control,  Covid-19 restrictions have resulted in major delays for all fright carriers.  


With our showroom re-opening, there are some additional measures in place to keep our team members and customers safe.

·         We’re asking you to pay via EFTPOS to avoid cash handling.

·         We’re also asking where possible to place your order online (www.australiancomputertraders.com.au) or via telephone 1300 727 516 – 07 3391 0000.  

·         Contract fee pickup will still be available as well as free shipping for orders placed on our website.

We look forward to welcoming you in store

·         Our store will be practicing social distancing - We will continue to maintain and reinforce social distancing rules. 

·         At times the showroom may become busy and we may limit the number of customers in the showroom at any one time by asking you to wait outside until permitted

 

Thanks for your ongoing patience and support.

Keep safe and well.



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AUSTRALIAN COMPUTER TRADERS COVID-19 Status Update 2-04-2020


We understand the impact of COVID-19 is having on business and individuals, we want to help!
While the showroom remains closed we are 100% operational in every other way. 

Ordering online remains the safest and quickest way and ensure the safety of you and our team:

* Order online via our website
* Order via telephone 07 3391 0000 or 1300 727 516 
* Order via email sales@australiancomputertraders.com.au

Our team is working overtime to ensure orders are processed as quickly as possible and currently there are minimal delays in processing orders.
We understand the urgency around your requirements for the equipment and we appreciated your patience and support. 

New stock continues to arrive daily. 
Please contact us to discuss your requirements be it for a work from home package, student PC or laptop or bulk orders for business.


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AUSTRALIAN COMPUTER TRADERS COVID-19 Status Update 24-03-2020

You may have seen reports that freight and transport is effected by border restrictions and or disruptions to mail or parcels. 
This is completely FALSE.

Statement from Australia Post "The Australia Post Group (APG) remains fully operational across Australia during government restrictions and have been allocated essential services status. Also, following the announcement regarding new border restrictions across the country there are no disruptions to mail or parcels (freight) services to any of these states".

ACT is processing orders and dispatching as quickly as possible, extra shifts are in place to handle the increased demand. New stock is arriving daily. We are working as quickly as possible to support our customers and appreciate your support in return.
Please contact us on 1300 727 516 or email sales@australiancomputertraders.com.au if we can be of assistance.

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AUSTRALIAN COMPUTER TRADERS COVID-19 Status Update 23-03-2020

Business as usual for the team at Australian Computer Traders. As you can appreciate the volumes of orders are significantly up and we have been working hard to ensure all orders are processed in a timely manner.   We understand this is a stressful time for many, including our team, and we are doing our utmost to make sure we are running as efficiently. We have increased our processing capability including adding extra shifts to ensure all orders are processes as quickly as possible. We as customers for their understanding during what is a difficult situation for all.

 

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East Brisbane Showroom Closed to the Public – Effective 12 Noon 23/03/2020

FREE SHIPPING NATIONWIDE

In order to protect the public and our teams, we will be closing our retail store to the public from noon today. We will review this daily taking into consideration the needs of our customers, staff and in accordance with Government directives. The safety and welfare of our customers and team is and always will be our number one priority. We will continue to operate ‘business as usual’ for telephone, email and online orders.

- Were possible we will continue to offer pickup of orders from our East Brisbane location where pre-arranged.

Please visit us online www.australiancomputertraders.com.au or contact us

· Email: sales@australiancomputertraders.com.au

· Phone: Toll Free 1300 727 516 or 07 3391 0000

Should you have any questions, please contact us on 1300 727 516. We appreciate your understanding and apologies for any inconvenience caused.

 

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New stocks are being arriving daily!

We are here to support you. Currently there is no shortage of stock, from time to time we may run low on certain items due to demand but rest assured there is ample stock available at our warehouses and these items are being restocked daily.

Many companies are implementing a work from home strategy, please be assured our teams are working day and night to process your orders as quickly as possible. 

As soon as orders are dispatched, you will receive a tracking notification in your email so that you can track your order (remember to check your spam folder).

We ask for your understanding and appreciate your support.