Warranty and Returns
All our products come with a 3 month return to base warranty unless stated otherwise.
We also offer extended warranty options on our laptops and desktops. The cost to extend the warranty to a total time of X months is as follows;
6 Months : $45
12 Months: $75
24 Months: $95
Refund and Return Policy
All products sold by Australian Computer Traders are second hand and refurbished unless otherwise specified.Please choose carefully as we reserve the right not to provide refunds or exchanges if you change your mind once you have received the goods. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 25% may be charged as well as other non-refundable costs incurred by us (for example Credit Card Handling Fee, Freight Costs and the like).
Our warranty covers items which are not functional due to a specific hardware fault. This applies to all components, fans, parts, LCD panels etc. unless specifically excluded. Consumable parts such as laptop batteries or printer toners are not covered by the warranty. Malfunctions caused by software issues such as viruses and operating system errors are not covered by the warranty
Under the Trade Practices Act 1974 you may seek a refund if goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our sales staff
• don’t match our description or sample
RA Warranty Return Policy
AUSTRALIAN COMPUTER TRADERS requires a Return Authorisation (RA) number for all returns. You may initiate a return and request your RA number by completing the
RA numbers are valid for 30 days. RA numbers will not be extended and will be closed upon expiration; you must contact us for a new RA number if more than 30 days have passed since your initial RA number was issued.
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